Platform
Role and Deliverables
Project duration
Software
Responsive web
Competitive research, Discovery, Moderated user research, User flow, Prototyping, Wireframe, User flow, Usability testing, Engineering handover
15+ months
Figma, FigJam, Miro, Google Workspace, Slack, Atlassian
Platform
Responsive web,
Native iOS and Android
Deliverables
Design system and components, Competitive research, IA audit, Prototyping, Wireframe, User flow, Engineering handover
Project duration
5 months
Software
Figma, Google Workspace, Slack, Zoom
FullStory is a powerful digital experience analytics platform designed to help businesses understand how users interact with their websites and applications. By providing deep insights into customer behavior through session replays, heatmaps, and robust data analysis tools, FullStory enables teams to identify pain points, optimize user experiences, and drive conversions. With its intuitive interface and AI-driven capabilities, FullStory empowers product managers, designers, and marketers to make data-backed decisions that enhance user engagement, streamline workflows, and ultimately deliver seamless digital experiences.
As a contract product designer at Fullstory, I contributed to several projects with various teams. These included designing and implementing improvements to the app's data configuration, streamlining data input and significantly improving users' ability to manage large datasets. I also developed and implemented new mobile privacy settings, enhancing user control and transparency. Furthermore, I revamped the user interface for session playlist and replay functionality while integrating new features. Finally, I implemented a webhook system, enabling users to create customizable triggers that send Fullstory event data to other systems in real-time, facilitating seamless data integration.